Subject: RE: Ticket Review - Antonio
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Cc: deeksha <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Thu, 26 Nov 2020 07:53:43 +0000

Hi Pritish,

I reviewed the same tickets on your list. I didn’t find any major grammar or spelling mistakes. He writes politely and in a well-structured manner.

Here are a few comments, if you could please address them with Antonio.

114755
Customer addressed with wrong name
Abbreviation FW used in customer correspondence

114516
Questions to the customer:
- Verbinden Sie sich mit einem Tischtelefon?
- Verbinden Sie sich mit PC oder Mac?

"Are you connecting yourself with..."

Better:

- Verbinden Sie das Headset mit einem Tischtelefon?
- Verbinden Sie das Headset mit PC oder Mac?

113571
Abbreviation FW used in customer correspondence
Link to an internal article sent to the customer (firmware file)
Note: Please make sure that all L1 agents know how to do a manual firmware update from a file.

From: Pritish Nandi <[email-masked]>
Sent: 25. november 2020 16:41
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; deeksha <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: Ticket Review - Antonio

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara,

Attached is the tickets review completed for Antonio.

Found errors and feedback shared on the spot.

@ Hi Heta - Could you please check few tickets for Antonio and advise on his German skills.

Thank you in advance.

Regards,
Pritish Nandi