Subject: [UTU] Re: UTU Support - Tax Refund Inquiry
From: "Ilma Afzal (UTU)" <[email-masked]>
To: Pritish <[email-masked]>
Date: Mon, 28 Dec 2020 07:15:45 +0000

##- Please type your reply above this line -##

This ticket (#618) has been updated.

----------------------------------------------

Ilma Afzal, Dec 28, 2020, 15:15 GMT+8

Dear Hisham,

We hope this email finds you well. We wanted to inform you that we were unable to refund your VAT Refund to you and would like to send you an IBAN Transfer. For us to do so, please provide us the following:

Beneficiary name:
Bank Country:
Bank Name:
Bank Account (or IBAN):
Bank SWIFT:

We look forward to hearing from you

----------------------------------------------

Pritish, Dec 23, 2020, 17:12 GMT+8

Dear Hisham,

Trust this email finds you well.
Due to unforeseen circumstances, we delayed in responding to your case and we sincerely apologise for the tardy response.

With regards to your Refund requests processed by UTU, we are pleased to inform that, you will receive your Refund amount of €294.07. We thank you for your continued support and hope that when travel resumes, you continue to use UTU's services.

We really appreciate you giving us your feedback in writing that is immensely important for us to improve our service standards. Please find this confirmation of the amount of €294.07 credited to your registered payment channel and it should reflect in your account within the next two weeks according to your bank's billing cycle.

Our customer service agents will be in touch with you in the coming weeks to confirm that you have received the amount.

Thanks once again for using UTU's Tax Free Services

Yours Sincerely,
UTU Support

--------------------------------
This email is a service from UTU.

[7ODRPZ-V8QR]