Subject: Fwd: Old and new article number for RMA
From: Pritish Nandi <[email-masked]>
To: Akihiko Yamamoto <[email-masked]>, Antonio Iunco <[email-masked]>, Arjun Hurry <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "Joaquim Alfredo Sousa. Olivera" <[email-masked]>, Marika Fujita <[email-masked]>, "Mpiana Ntambwe. Josue" <[email-masked]>, "Norbert Michael . Reisenauer" <[email-masked]>, Pradeep Verma <[email-masked]>, "Pravesh Singh" <[email-masked]>, Siddhartha Kler
Date: Tue, 22 Dec 2020 02:22:06 -0700 (MST)

FYI 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Innocent Bohui, INBO" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Temistocles Valdes, TEVL" <[email-masked]>, "Vamsy Maddipati, VAMM" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Monday, December 21, 2020 7:45:02 PM 
Subject: Old and new article number for RMA 

Hello team, 

Customer Service team requires us to send both new and old article number for warranty replacement products in case the product to be returned has the old number or is a different SKU. This is so that the warehouse can book the returns in correctly. 

I have amended the “Contact customer service” macros by adding these entries under the Article Nr. (Quantity) : section. The article number for replacement will automatically feed through from the Zendesk field. 

Example: 

Article Nr. (Quantity) : 

Article nr. for replacement: 1000517(1) 

Article nr. for return: 504404(1) 

Updated macro: 

Remarks : 

Company Name : 

Name : 

Phone : 

Email : 

Address line 1 : 

Address line 2 : 

Postal Code : 

City : 

State/Province : 

Country : 

Article Nr. (Quantity) : 

Article nr. for replacement: 

Article nr. for return: 

Process : 

Stock location : 

Let me know, if you have any questions. 

[ mailto:[email-masked] | @Pritish Nandi ] Please inform the Livesalesman agents. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
 ] 

	

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

​ [ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio?lang=da ] [ https://www.linkedin.com/company/eposaudio/mycompany/ ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ]