Subject: MB/ADAPT 660 Known Issue
From: "Vamsy Maddipati (VAMM)" <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, Pritish Nandi <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Mon, 21 Dec 2020 15:47:01 +0000

Dear Team,

I just would like to inform you all that we have introduced a new issue for MB 660 and ADAPT 660 with the new BTD firmware 2.15.8. Please find the details below.

Setup: ADAPT 660/MB 660 is left idle for some time and then is used for a Teams meeting.

Expected Result: Audio should be there in headset and microphone should work.
Actual Result: There is no audio and microphone does not work.

Workaround: In Teams Device settings, switch the audio to PC Mic and Speakers or other devices, and then swap back to ADAPT/MB 660. The audio works now.
Solution: The fix is already done in ADAPT 660 firmware and will be released to market around the second week of January. Please do not commit any dates.

This is an intermittent issue and does not happen all the time. This issue does not happen on other ADAPT devices.

Hi @Pritish Nandi<mailto:[email-masked]>,

Could you please inform this to our L1 team and ask them to pay extra attention when customer reports no audio issue with ADAPT 660. Also, could you ask them to monitor any issues related to the new firmware of BTD and MB Pro. If customers are still having connection related issues after updating to the latest firmware of these devices (BTD - 2.15.8 and MB Pro – 2.6.16), please ask them to place them in L2 queue without delays.

Best regards​​
Vamsy Maddipati
Product Expert
Global Support and Service
+45 2552 5134
+45 7242 0907
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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