Subject: RE: Old and new article number for RMA
From: "Vamsy Maddipati (VAMM)" <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Mon, 21 Dec 2020 15:31:54 +0000

Acknowledged!

From: Heta Nyrhinen (HNYR) <[email-masked]>
Sent: 21. december 2020 16:31
To: Vamsy Maddipati (VAMM) <[email-masked]>; Innocent Bohui (INBO) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Pritish Nandi <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: RE: Old and new article number for RMA

Hi Vamsy,

Correct and you would still add the usual remark “Product will not be returned”.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Vamsy Maddipati (VAMM) <[email-masked]<mailto:[email-masked]>>
Sent: 21. december 2020 16:29
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Innocent Bohui (INBO) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>; Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>; Morris Frost (MOFT) <[email-masked]<mailto:[email-masked]>>; Temistocles Valdes (TEVL) <[email-masked]<mailto:[email-masked]>>; Christopher Kurek (CKUR) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Old and new article number for RMA

Hi Heta,

If we are collecting the old headset to HQ or not collecting the headset at all, then we remove the Article nr. for return, correct?

Thank you,
Vamsy

From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: 21. december 2020 15:15
To: Innocent Bohui (INBO) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>; Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>; Morris Frost (MOFT) <[email-masked]<mailto:[email-masked]>>; Temistocles Valdes (TEVL) <[email-masked]<mailto:[email-masked]>>; Vamsy Maddipati (VAMM) <[email-masked]<mailto:[email-masked]>>; Christopher Kurek (CKUR) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: Old and new article number for RMA

Hello team,

Customer Service team requires us to send both new and old article number for warranty replacement products in case the product to be returned has the old number or is a different SKU. This is so that the warehouse can book the returns in correctly.

I have amended the “Contact customer service” macros by adding these entries under the Article Nr. (Quantity): section. The article number for replacement will automatically feed through from the Zendesk field.

Example:
Article Nr. (Quantity):
Article nr. for replacement: 1000517(1)
Article nr. for return: 504404(1)

Updated macro:
Remarks:

Company Name:
Name:
Phone:
Email:
Address line 1:
Address line 2:
Postal Code:
City:
State/Province:
Country:

Article Nr. (Quantity):
Article nr. for replacement:
Article nr. for return:

Process:
Stock location:

Let me know, if you have any questions.

@Pritish Nandi<mailto:[email-masked]> Please inform the Livesalesman agents.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Cvamm%40eposaudio.com%7C4a360692ef814842d78408d8a5c56c09%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637441614625063059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UJavR%2FT3dfQTaW6NCc9MouqMj8MPBr3oeVDkJxKaiCE%3D&reserved=0>

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