Subject: Talkdesk Click to Call extension setup
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Vamsy Maddipati (VAMM)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Fri, 18 Dec 2020 06:37:22 +0000

Hello everyone,

Please follow the steps in this article for setting up your Talkdesk Click to Call extension correctly: https://support.talkdesk.com/hc/en-us/articles/204965789-Installing-Talkdesk-Click-to-Call-Extension<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.talkdesk.com%2Fhc%2Fen-us%2Farticles%2F204965789-Installing-Talkdesk-Click-to-Call-Extension&data=04%7C01%7Chnyr%40eposaudio.com%7C86a01acd916a4819026e08d8a2a1058b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637438159766246500%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zG4zUC10CrYD%2F%2BEG2O%2B3QRPSbrTwvcyo7k7LIZmdnpQ%3D&reserved=0>

After that you will be able to call from Zendesk by clicking the customer’s phone number in the Apps section and Callbar will pop up. Check that this is working for you.

@Pritish Nandi<mailto:[email-masked]> Please check that it works for all Level 1 agents.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

eposaudio.com<https://www.eposaudio.com/> · Follow us here
​  <https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio?lang=da>   <https://www.linkedin.com/company/eposaudio/mycompany/>   <https://www.instagram.com/eposaudio/>   <https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>