Subject: EPOS calls Audits
From: Pritish Nandi <[email-masked]>
To: "Joaquim Alfredo, Sousa. Olivera" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 10 Dec 2020 07:37:54 -0700 (MST)

Hi Joaquim, 

As discussed, please work on the below-mentioned feedback. 

Joaquim - 

1. +49201649580 

Feedback- 

· Did not have the correct opening. Started with Hallo. 

· Was quite for some time 

· Was reading of himself which was making him sound confusing 

Good Things - 

· Sounded friendly 

· Did not interrupt the customer 

· Modulation was better 

2. +49451484340 

Feedback- 

· Not sure on the German and if he did provide the correct information however did not find anything wrong in terms of the way he was speaking, tone pitch and modulation. 

Good Things - 

· Correct opening 

· Was confident 

· Was friendly 

· Was using right modulation 

Regards, 
Pritish Nandi