Subject: Re: Faulty products returned to Sennheiser
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Innocent Bohui, INBO" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Temistocles Valdes, TEVL" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Vamsy Maddipati, VAMM" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Wed, 9 Dec 2020 01:04:46 -0700 (MST)

Sure Heta, 

Sharing this with the team now. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Innocent Bohui, INBO" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Temistocles Valdes, TEVL" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Vamsy Maddipati, VAMM" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Wednesday, December 9, 2020 1:17:45 PM 
Subject: Faulty products returned to Sennheiser 

Hello everyone, 

Customers still occasionally return faulty products to Sennheiser in different regions in order to claim for warranty replacements (example tickets #117798 and #117819). Sennheiser will open a ticket with us and will usually also send the proof of purchase, if the customer has attached it. 

Change the customer as the requestor in the ticket, contact the customer to confirm the shipping address and process replacement orders for these products. Also add remark “Product will not be returned” when sending the Contact Customer Service macro. 

[ mailto:[email-masked] | @Pritish Nandi ] Please inform the Livesalesman agents about this. 

	

Best regards, 

	

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

[ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ] [ https://twitter.com/Epos_audio ] [ https://www.linkedin.com/company/eposaudio/ ]