Subject: Re: Training update
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Tue, 24 Nov 2020 07:48:10 -0700 (MST)

Hi Deeksha, 

The training is almost over. We have only GDPR and Warranty process to cover. We are doing the chat and the talk training for them now. Tomorrow we will cover the warranty process and start the tickets. 

Also wrote to Heta for the GDPR training as she does it for the agents. 

PFB the update on the new training agents and Antonio. 

Joaquim - He has understood the basics of support and Enterprise products. He has done well with the questions shared with him. The only thing left is to practice and do it practically. 
Grace - She is smart and has understood the basics as well. She also did great in terms of the test that was shared with her. 
Antonio - He is learning fast. He is doing 15-20 tickets per day which is good. He only has 24 tickets in his queue so looking at that he is completing all open tickets every day. I and Ismael are helping him with the tickets. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Tuesday, November 24, 2020 6:56:14 PM 
Subject: Training update 

Hi Pritish, 

Could you please update me on how the new trainees Joaquim and Grace are doing? Also, what about Antonio and other agents from last batch? Please update me on everyone’s performances. 

Thanks 

Regards, 
Deeksha