Subject: Re: EPOS Phone lines and IVR testing
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 24 Nov 2020 06:10:19 -0700 (MST)

Thank you, Heta, 

Can you test the Russian number once? I tried and unable to make any calls on that number. If that is fine then we are all good with the phone numbers and IVR. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]> 
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "deeksha" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Tuesday, November 24, 2020 6:37:44 PM 
Subject: RE: EPOS Phone lines and IVR testing 

Hi Pritish, 

The Luxembourg number is cancelled and is not working. 

From: Pritish Nandi <[email-masked]> 
Sent: 24. november 2020 14:04 
To: Sara Aknooni (SRAK) <[email-masked]> 
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; deeksha <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]> 
Subject: EPOS Phone lines and IVR testing 

		

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Hi Sara, 

Today we tested all the phone lines in Gaming and also in Enterprise. 

Found issues with two lines when called in working hours. These are managed by 5CA. 

Luxembourg (+35227860234) - This number is not connecting to EPOS. This goes somewhere else. Not sure where but no IVR was played. 

Russia (88001008557) - Unable to test as it says " The call is rejected by the server". 

Please do check once. 

Regards, 

Pritish Nandi