Subject: TalkDesk training
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Vamsy Maddipati (VAMM)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Tue, 24 Nov 2020 10:00:23 +0000

Hi team,

We will soon move to the new phone system Talkdesk.
This means that all our phones will be ported to this phone system and you will be using that instead of Zendesk Talk.
Next week will be a training for Talkdesk use, but I would advise you to go through the following link and familiarize yourself with the application.

You should study the “Agent” part.
Please remember that you will not be online on the phones to answer incoming calls, unless there is a particular situation, but
you still need to know how to use the application , also for outgoing calls.

https://academy.talkdesk.com/

@Pritish Nandi<mailto:[email-masked]>, could you inform LSM team about it?

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
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