Subject: RE: Upcoming changes to Zendesk mandatory fields
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Vamsy Maddipati (VAMM)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Mon, 23 Nov 2020 13:27:26 +0000

Hello everyone,

These changes have now been implemented in Zendesk.

From: Heta Nyrhinen (HNYR)
Sent: 16. november 2020 16:24
To: Innocent Bohui (INBO) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Vamsy Maddipati (VAMM) <[email-masked]>; Pritish Nandi <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: Upcoming changes to Zendesk mandatory fields

Hello everyone,

We will soon change these fields to mandatory fields to be filled in for all cases:

- Company
- Nr of products affected by the problem
- Sales opportunity size in headsets

Guidelines for different scenarios:
- Company: Add the customer's company's name here. Write "Private", if it's a non-corporate end user.
- Nr of products affected by the problem: With how many products does the customer have the problem. Write 0, if they don't have a product yet.
- Sales opportunity size in headsets: If there is a known sales opportunity for further products, write the number here. Write 0, if there is no sales potential.

There will also be a new mandatory field "Environment", where you can select the general environment Deskphone/Softphone/PC/Mobile phone and then write the model name in a free text field.

I will let you know when the changes are implemented.

@Pritish Nandi<mailto:[email-masked]> Please inform the LSM Enterprise agents.

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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