Subject: RE: Team Segmentation
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sun, 22 Nov 2020 10:21:23 +0000

Hi Pritish,

Thank you for the information.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Pritish Nandi <[email-masked]>
Sent: Sunday, November 22, 2020 8:22 AM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; deeksha <[email-masked]>; Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: Team Segmentation

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Hi Sara,

PFB the team segmentation details as requested with information on the cross-training status.

Agent
Trained on
Group
Language
Working time Time in CET
Pritish
Gaming-Enterprise
LSM Supervisor
ENG
08:00-17:00
Akihiko
Gaming-Enterprise
Gaming-Enterprise
JP
02:00-11:00
Marika
Gaming-Enterprise
Gaming-Enterprise
JP
02:00-11:00
Jessica
Gaming-Enterprise
Gaming-Enterprise
CH
03:00-12:00
Mpiana
Gaming
Gaming
FR-ENG
08:00-17:00
Norbert
Gaming
Gaming
GR-ENG
08:00-17:00
Ismael
Gaming-Enterprise
Enterprise
FR-ENG
08:00-17:00
AJ
Gaming-Enterprise
Enterprise
ENG
17:30-02:30
Pravesh
Gaming-Enterprise
Gaming-Enterprise
ENG
17:30-02:30
Pradeep
Gaming
Gaming
ENG
17:30-02:30
Siddhartha
Gaming-Enterprise
Gaming-Enterprise
ENG
08:00-17:00
Antonio
Enterprise
Enterprise
GR-ENG
08:00-17:00
Grace
Enterprise
Training
GR-ENG
08:00-17:00
Joaquim
Enterprise
Training
FR-ENG
08:00-17:00
Daniele
Warranty
Warranty
ENG
07:00-16:00
Vishal
Warranty
Warranty
ENG
07:00-16:00
Ashish
Warranty
Warranty
ENG
08:00-17:00

Regards,
Pritish Nandi