Subject: Bad CSAT Survey - Enterprise/Gaming - Updated 20 Nov
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Fri, 20 Nov 2020 08:22:21 -0700 (MST)

Hi Sara, 

Just to update you, we have one support related DSAT in Gaming. This could have been avoided with correct explaination that if the headset works fine with Windows then it is not a issue with the headset. 

I have spoken to the agent to make him understand how important it is to provide the correct explaination of what we could support and what we could not. 

We have no Bad Survey in Enterprise for Livesalesman Team. 

Regards, 
Pritish Nandi