Subject: RE: Missed Chat - 19 Nov 2020
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 19 Nov 2020 15:41:24 +0000

Hi Pritish,

Ok, thank you for reacting on that.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Pritish Nandi <[email-masked]>
Sent: Thursday, November 19, 2020 4:34 PM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; deeksha <[email-masked]>
Subject: Missed Chat - 19 Nov 2020

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Hi Sara,

Unfortunately, Pravesh missed a chat yesterday (North America Shift) as he was on break at that time. AJ was called in sick due to which he was the only agent available on calls and Talk.

I have assigned the ticket to him so that he can reply and help the customer.

Regards,
Pritish Nandi