Subject: Missed Chat - 19 Nov 2020
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 19 Nov 2020 08:33:34 -0700 (MST)

Hi Sara, 

Unfortunately, Pravesh missed a chat yesterday (North America Shift) as he was on break at that time. AJ was called in sick due to which he was the only agent available on calls and Talk. 

I have assigned the ticket to him so that he can reply and help the customer. 

Regards, 
Pritish Nandi