Subject: Warranty Procedure Training
From: Ismail Lsm <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Wed, 18 Nov 2020 03:54:09 -0700 (MST)

Hi 

I have taken an hour to cover warranty procedures with Antonio. 

Discussed : 
- Warranty Procedure 
- India, Brasilia and Russia warranty 
- Middle East warranty 

Also discussed about how to get more help in case agent is not sure about the troubleshooting given to the customers: 
- Check Zendesk database 
- Ask other agents 
- Escalate to L2 

Antonio has confirmed that he his more confident with the process now. 

Regards 
Ismael