Subject: Re: Tech Support Candidate - Prashant Yadav
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: HR Livesalesman <[email-masked]>
Date: Sun, 15 Nov 2020 23:06:25 -0700 (MST)

Hi, 

I have tried calling this guy twice however he did not answer the phone. 

@Harpreet - Please check. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "HR Livesalesman" <[email-masked]> 
Sent: Thursday, November 12, 2020 1:39:38 PM 
Subject: FW: Tech Support Candidate - Prashant Yadav 

Tech round please 

From: Prashant Yadav < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 12 November 2020 at 10:56 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Prashant Yadav 

	

	
	
			Tech Support Test 
		
	Name 	Prashant Yadav 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0) 9958598862 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Vaishali ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Website Toolbox india pvt ltd 	Sr. Customer support representative 	Working 	36000 
Previous Employer 1 	Pinelabs pvt ltd 	Technical support engineer 	6 may 2019 	30000 
Previous Employer 2 	Globallogic technologies pvt ltd 	Analyst 	08/01/2018 	25000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check my internet connection. 
2. If internet connection is working, refresh the webpage. 
3. Troubleshoot the internet connection as advised by the browser. 
4. Delete the browsers cache and cookies and try again. 
5. If still doesn't open, then try a different browser. 
6.If still doesn't open, restart the device. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Activate the bluetooth connection on the bluetooth speaker and bring it in pairing mode. 
Activate the bluetooth connection on the mobile phone and start scanning for new bluetooth device. 
Select bluetooth speaker as soon as the bluetooth speaker's name appears in active bluetooth devices list of mobile phone. 
The bluetooth speaker should now be paired with the mobile phone. 

	What according to you makes you a good candidate for customer service or technical support job? 	I have knowledge of the technicalities required for the job. 
I have good and extensive experience in customer service and technical support. 
I have the knack for good customer service. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5