Subject: Bad CSAT Survey - Gaming/Enterprise - Updated Nov 13
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Fri, 13 Nov 2020 05:48:07 -0700 (MST)

Hi Sara, 

Attached is the Bad CSAT audits from Enterprise and Gaming Team. 

We have 3 DSAT in total for Gaming and Enterprise and found 2 are because of Support. Again, the team has been shared feedback for it to call customer's before closing no response case however, these 
DSAT was before sharing the feedback which going further would not be repeated. Everybody confirmed that they understood this and will implement it straight away. 

Regards, 
Pritish Nandi