Subject: Headset Issue - Marika and Jessica
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 13 Nov 2020 04:23:40 -0700 (MST)

Hi Heta, 

I have tested today Marika's new SC 160 headset and it has constant static background noise. She has tried checking different device, USB, FW version, sound settings etc however it has constant background noise. 
Other headset she has does not do that. So I think the headset is faulty. 

Also for Jessica, she does not have USB A ports in the PC so she brought USB C to USB A converter and the sound for her headset is very poor. When she connects her own headset it works fine. 

In these scenarios is it possible to send Jessica a Adapt 160 USB C and a new headset to Marika. Also, do we send them the return label to return the headset? 

Please advise. 

Regards, 
Pritish Nandi