Subject: Re: Tech Support Candidate - Prabhat chandra
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: HR Livesalesman <[email-masked]>
Date: Wed, 11 Nov 2020 22:46:27 -0700 (MST)

Hi, 

Not good in terms of technical round. Does not know the basics and no experience in Tech. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "HR Livesalesman" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, November 11, 2020 4:24:38 PM 
Subject: FW: Tech Support Candidate - Prabhat chandra 

Pritish tech round please 

From: Prabhat chandra < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 11 November 2020 at 3:09 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Prabhat chandra 

	

	
	
			Tech Support Test 
		
	Name 	Prabhat chandra 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9990890929 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Vaishali, Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hotelogix India Pvt ltd 	CRE 	NA 	27000 
Previous Employer 1 	Angel Broking Pvt Ltd 	CRE 	March 2016 	11000 
Previous Employer 2 	Power Chevrolet 	CSE 	Oct 2015 	11000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Troubleshooting depends on the error message. However in the most common practice or that i'will follow are : 
1. Check the internet connectivity. 
2. Will check if I'm getting the same error while accessing any random website or the issue is with the NDTV only. 
3. Will remove the cache and cookies of the browser 
4. Will try to access the website on different web browsers. 
5. Finally will contact the customer support if any. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Switch on the Bluetooth in the mobile device and the speaker. 
2. Search the speaker in the list of available devices in the mobile's Bluetooth section 
3. Select the correct correct Bluetooth to pair the devices. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have 6 years of experience in the customer service profile and during this course of time I have interacted with domestic as well as international clients. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4