Subject: Re: Tech Support Candidate - Yashwant Singh Chouhan
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: HR Livesalesman <[email-masked]>
Date: Wed, 11 Nov 2020 22:37:48 -0700 (MST)

Hi, 

Tried calling twice however unable to reach him as it is out of network coverage area. 

@ Harpreet - Please check once. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "HR Livesalesman" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, November 11, 2020 3:26:48 PM 
Subject: FW: Tech Support Candidate - Yashwant Singh Chouhan 

Hi Pritish, 

Please do tech round and let me know. Thanks 

From: Yashwant Singh Chouhan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 11 November 2020 at 3:18 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Yashwant Singh Chouhan 

	

	
	
			Tech Support Test 
		
	Name 	Yashwant Singh Chouhan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9549554377 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Jodhpur 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL 	Sr. Analyst 		30000 
Previous Employer 1 	Teleperformance 	TSE 	16/9/2020 	22000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I'll try to figure out the reason behind the website not opening up or why the error code is there. 
Then we can try to open a new tab and check if I am able to open up any other website or not. 
If yes, then there's something wrong with the website url or we have to connect to a different network altogether and check. 
If no, then there is certainly an issue with the network connection or the browser. 
We can try to check with another browser, update the current browser, clear cache and cookies etc. 
After that, we can try to check the error code or message that shows up on the internet to find out if we need to change some settings within the IP settings or the DHCP. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on Bluetooth on your mobile device 
Turn on Bluetooth speaker so that it is available for all devices to get connected 
Search for the bluetooth speaker on the mobile device and try to connect it. 
If it asks you for a pin, enter the pin or the default should be 0000 or 1234 
The speaker will be connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have been working since last 30 months supporting customers all around the world for Microsoft US and Ascension Healthcare. I have been supporting the whole team and helping them out to perform their best. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5