Subject: RE: EPOS Dialling Report - 11/11/2020
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Wed, 11 Nov 2020 21:37:12 +0000

Hi both,

Yes, all these phones except for China, are 5ca phones.
This issue is escalated to them.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Saurabh Dadu <[email-masked]>
Sent: Wednesday, November 11, 2020 5:21 PM
To: Pritish Nandi (LSM) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: Re: EPOS Dialling Report - 11/11/2020

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Hi Pritish,

Thanks for your Email.

+ @Sara Aknooni (SRAK)<mailto:[email-masked]>

China number - I tested - is landing to English IVR - There doesn't seem to be any other issues
Russia Number - That is not connected to our systems yet
France Number - Its run by 5CA
Lux Number - Run by 5CA

@Sara Aknooni (SRAK)<mailto:[email-masked]> - Please can you take this up with 5CA

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: 11 November 2020 7:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: EPOS Dialling Report - 11/11/2020

Hi Sir,

Below number are affected when we tried testing for IVR. Please review.

For Enterprise:

Asia-Pacific:

China (+862160314519) - It keeps ringing, no IVR, and later on call was rejected by the server - Called at 1:49 pm.

Europe:
.
France (+33170610386) -  Call isn't going through, No rings, no IVR simply gets dropped - Called at 4:39 pm.
Luxembourg (+35227860234) - No IVR, got connected directly to the support - Called at 4:53 pm.
Russia (88001008557) - Call cannot be completed, seems like wrong number both with or without country code - Called at 5:00 pm.

Middle East/Africa:
United Arab Emirates (800035703844) - Call not going through without country code and with country code all routes are showing busy - Called at 5:25 pm.

===========================================================
For Gaming:

Asia-Pacific:

China (+862160314519) - Same like enterprise keeps ringing and later on rejected by server - Called at 2:01 pm.

Regards,
Pritish

________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "Vimal Tewari" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 7:08:46 PM
Subject: Re: EPOS Dialling Report - 11/11/2020

Thank you so much Vimal,

This is very helpful. You could test every alternate day to see if the Phone numbers are working fine.

Regards,
Pritish

________________________________
From: "Vimal Tewari" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 6:59:00 PM
Subject: EPOS Dialling Report - 11/11/2020

Hi Pritish,

Below mentioned is the report for EPOS (Enterprise & Gaming) and the call timings are mentioned below is as per IST.

For Enterprise:

Asia-Pacific:
China (+862160314519) - It keeps ringing, no IVR, and later on call was rejected by the server - Called at 1:49 pm.

Europe:
.
France (+33170610386) -  Call isn't going through, No rings, no IVR simply gets dropped - Called at 4:39 pm.
Luxembourg (+35227860234) - No IVR, got connected directly to the support - Called at 4:53 pm.
Russia (88001008557) - Call cannot be completed, seems like wrong number both with or without country code - Called at 5:00 pm.

Middle East/Africa:
United Arab Emirates (800035703844) - Call not going through without country code and with country code all routes are showing busy - Called at 5:25 pm.

===========================================================
For Gaming:

Asia-Pacific:
China (+862160314519) - Same like enterprise keeps ringing and later on rejected by server - Called at 2:01 pm.

Thanks & Regards