Subject: RE: Bad CSAT survey - Gaming/Enterprise - Updated
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 11 Nov 2020 20:37:26 +0000

Hi Pritish,

Thank you for monitoring the DSAT report so closely.
This will have a big impact in our CSAT rate.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Pritish Nandi <[email-masked]>
Sent: Wednesday, November 11, 2020 4:42 PM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; deeksha <[email-masked]>
Subject: Bad CSAT survey - Gaming/Enterprise - Updated

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Hi Sara,

Attached is the Bad CSAT Survey for Gaming and Enterprise.

Found one suport related issue with Gaming DSAT for Siddhartha. He did not call the customer and close the ticket as no response. I am sure this DSAT could have been avoided. I will share the feedback with him ASAP.

For Enterprise we do not have any more DSAT for Livesalesman team.

Regards,
Pritish Nandi