Subject: Ticket Review EPOS
From: Pritish Nandi <[email-masked]>
To: siddhartha kler <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Wed, 11 Nov 2020 07:14:21 -0700 (MST)

Hi Sid, 

I have reviewed some of your cases from the queue and here is the feedback: 

I like the fact you build great conversation and also provide alternate solution. Most of the tickets were handled correctly. 

However, please focus on the lft hand fields as you missed out selecting issue type, product type in few occassion. Also do not select proposed solution until you close the ticket. 

Regards, 
Pritish Nandi