Subject: Re: Ticket Review - EPOS
From: Jiaojia Chen <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Mon, 9 Nov 2020 21:08:23 -0700 (MST)

Hi Pritish, 

Thank you for the feedback, it is well noted. 

Best Regards 
Jessica 

发件人: "Pritish Nandi" <[email-masked]> 
收件人: "Jiaojia Chen" <[email-masked]> 
抄送: "deeksha" <[email-masked]> 
发送时间: 星期一, 2020年 11 月 09日 下午 11:18:59 
主题: Ticket Review - EPOS 

Hi Jessica, 

Attached are the tickets reviewed for you today. Based on the review below is the feedback: 

1) Always make sure you take the customer details and issue on the phone if you are on a call. This is mandatory. 
2) Make sure the subject line is more precise and according to the issue the customer reported. 
3) You always have to write the current status as what customers provided under the case summary. 
You can write what you will do or ask below the current status. However, it is mandatory that you write the customer provided information in the case summary 
4) Please never ask for the Headset firmware which connects to the GSX 300. GSX 300 only supports analog headset and our Gaming analog headset does not have firmware. 
5) Found grammatical errors in one ticket. Please make sure you have Grammarly software installed. 

Some of the tickets were handled well. 

I hope to see improvement in your tickets based on the above feedback. 

Regards, 
Pritish Nandi