Subject: Ticket Review - EPOS
From: Pritish Nandi <[email-masked]>
To: Jiaojia Chen <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Mon, 9 Nov 2020 08:18:59 -0700 (MST)

Hi Jessica, 

Attached are the tickets reviewed for you today. Based on the review below is the feedback: 

1) Always make sure you take the customer details and issue on the phone if you are on a call. This is mandatory. 
2) Make sure the subject line is more precise and according to the issue the customer reported. 
3) You always have to write the current status as what customers provided under the case summary. 
You can write what you will do or ask below the current status. However, it is mandatory that you write the customer provided information in the case summary 
4) Please never ask for the Headset firmware which connects to the GSX 300. GSX 300 only supports analog headset and our Gaming analog headset does not have firmware. 
5) Found grammatical errors in one ticket. Please make sure you have Grammarly software installed. 

Some of the tickets were handled well. 

I hope to see improvement in your tickets based on the above feedback. 

Regards, 
Pritish Nandi