Subject: Ticket Review - EPOS
From: Pritish Nandi <[email-masked]>
To: Marika Fujita <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Mon, 9 Nov 2020 08:13:00 -0700 (MST)

Hi Marika, 

Please find attached the review of your tickets. Some feedback based on the review is added below. 

1) Always write the subject more specific to the issue and make sure you add space between the product name and model number. For example, you would write SDW 5065 and not SDW5065. 
2) Always add the no of products affected in the ticket fields. 
3) Issue type needs to be added manually if you do not see the issue type listed. 
4) When you ask the customer for Environment, you also need to update the same in the subject line. 

I hope to see improvements in your ticket based on the above feedback. 

Regards, 
Pritish Nandi