Subject: Re: Bad CSAT Survey - Nov 2020
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, deeksha <[email-masked]>
Date: Sun, 8 Nov 2020 23:50:33 -0700 (MST)

Hi Sara, 

That is good to hear as that would surely let us know the conversation skills for the agent and phone line quality. 

Regards, 
Pritish 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, November 9, 2020 1:01:40 AM 
Subject: RE: Bad CSAT Survey - Nov 2020 

Hi Pritish, 

Thank you for the feedback. 

We will start recording the calls from this week to also monitor or phone service quality. 

	

Best regards, 

Sara Aknooni 
Project Manager 

Global Support and Service 

+45 4470 0124 
+45 7131 4960 

From: Pritish Nandi <[email-masked]> 
Sent: 8. november 2020 17:26 
To: Sara Aknooni (SRAK) <[email-masked]> 
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; deeksha <[email-masked]> 
Subject: Bad CSAT Survey - Nov 2020 

		

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Hi Sara, 

PFA the DSAT analysis for the Gaming Bad Surveys. Feedback will be shared with the team tomorrow. 

Regards, 

Pritish Nandi