Subject: Re: Enterprise Training Update
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 5 Nov 2020 22:46:19 -0700 (MST)

Sure Sara, 

Do guide me who I need to get hold of and what time. 

Also, we need to add Antonio Lunco (German Agent) to the Demant group and create his Zendesk ID. He is unable to view the enterprise product videos which are added in the internal folder due to this. 

Name: Antonio Lunco 
Teams ID: [email-masked] 
Email Address: [email-masked] 

Regards, 
Pritish 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Friday, November 6, 2020 2:36:26 AM 
Subject: RE: Enterprise Training Update 

Hi Pritish, 

Thank you for the update. 

We can schedule an additional training with L2 agents. 

	

Best regards, 

Sara Aknooni 
Project Manager 

Global Support and Service 

+45 4470 0124 
+45 7131 4960 

From: Pritish Nandi <[email-masked]> 
Sent: 5. november 2020 16:17 
To: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: deeksha <[email-masked]>; Saurabh Dadu <[email-masked]> 
Subject: Enterprise Training Update 

		

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Hi All, 

Just to update you, we have covered the below mentioned topics for the agents. 

Module 1 - Company Introduction 

Module 2- Enterprise Products Overview 

Module 3 - Bluetooth Products 

Module 4 - DECT Products 

Module 5 - Software, Softphone and Interoperability 

Module 7 - SDW 5000 

Compatibility Guide including exercise, Introduction to EPOS Manager and Epos Connect 

All Videos which we have in the Knowledgebase 

Factsheet of the products 

Regards, 

Pritish Nandi