Subject: Please review 109523
From: Arjun Hurry <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Thu, 5 Nov 2020 11:14:45 -0700 (MST)

Hi Heta, 

Please review 109523 when you get a chance. Customer has had the same connection and battery performance issues on both the original Presence and on the replacement. I fully understand the warranty policy, but I'm wondering if you had any thoughts on a goodwill gesture for this customer? 

The customer specifically asked that this case be escalated to EPOS management to review. 

Best Regards, 
AJ