Subject: Customer satisfaction in October
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Vamsy Maddipati (VAMM)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Johannes Kaulfuss (JOHK)" <[email-masked]>
Date: Thu, 5 Nov 2020 12:39:13 +0000

Hello everyone,

We have again met our customer satisfaction targets in October for both brands:

Gaming 83,6%
Enterprise 90,2%

Well done everyone and thank you for your efforts! Here are some of the customer comments that we received:

"Really went above and beyond! :)"

"Great engineer and took time to explain some of the technicalities with the hardware tech and the software tech.  Very happy with the resolution."

"Great support... Nice to know that you support your products and make sure your users are happy."

"Absolutely superb! You stuck with it, even though it was becoming obvious that the problem was less about the dongle and more about the hearing aid hardware which clearly you guys couldn't fix. I really appreciate the fact you stuck with it, and continued to support in a professional manner. Top Marks!"

"Great support and very professional. it is a pleasure to work with Epos Support"

@Pritish Nandi<mailto:[email-masked]> Please share this again with the whole LSM team. Thank you!

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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