Subject: Re: Missed Chats and wrong information
From: Pritish Nandi <[email-masked]>
To: kaeiarablythedelfino <[email-masked]>
Date: Thu, 29 Oct 2020 00:55:44 -0700 (MST)

Hi Kae, 

The chat was handled at night. Even if it is an invalid chat you need to respond. We have a generic canned response that needs to be followed. 

After the general canned response, you could say bye and close the chat. 

However, all chats need to be responded. 

Regards, 
Pritish 

From: "kaeiarablythedelfino" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, October 29, 2020 1:08:43 PM 
Subject: Re: Missed Chats and wrong information 

what time was that? il check the chat history wen im back i dont remember i have missed chat except for those invalid chat. i dont response to those. 

On Thu, Oct 29, 2020, 3:18 PM Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Kae and Abhishek, 

Why missed chats and wrong information for yesterday's chat? 

Chat audits for Doha - 27/10/2020 

Chat ID: QIKUPISB97 - Customer abandon the chat - Chat was taken by Abhishek. 

Chat ID: QIPUYV5PRL - Customer abandon the chat - Chat was taken by Vimal. 

Chat ID: QI0VLEQ9QD - The agent did not reply to the customer's query, And unfortunately, the customer left the chat - Chat was taken by Kaeiara. 

Chat audits for Colocation - 27/10/2020 

Chat ID: QI2TJQDUGF - Agent shared the correct info, as query of the customer is a general question therefore shared the info we are not a general helpdesk - Chat was taken by Kaeiara. 

Chat ID: QIMUO26UVV - Customer was not interested, therefore left the chat - Chat was taken by Kaeiara. 

Chat ID: QITU65K1W9 - No response from agent and the Chat is idle due to 10 minutes of inactivity, unfortunately Visitor left the chat - Chat was taken by Kaeiara. 

Chat ID: QI2UH7OIEW - Agent shared the wrong information, instead of informing we are not a general helpdesk he shared the Sales team email with customer - Chat was taken by Abhishek. 

Chat ID: QI4UDYD1ZC - Customer isn't interested and abandon the chat - Chat was taken by Vimal. 

Chat ID: QIZVU6NLGL - Customer abandon the chat - Chat was taken by Vimal. 

Chat ID: QI5VOGZ889 - Agent shared the correct info but instead of further assistance and then closure, she asked customer for more details - Chat was taken by Kaeiara. 

Regards, 
Pritish Nandi