Subject: Re: Missed Chats and wrong information
From: Abhishek Dalal <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Kaeiara Blythe Delfino <[email-masked]>, kaeiara blythe <[email-masked]>, Deeksha <[email-masked]>, saurabh <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 29 Oct 2020 00:47:26 -0700 (MST)

Hello Sir, 

Chat ID: QI2UH7OIEW was taken by me. In this customer was asking about Colocation America's subscription purchase process. Thats why i provide him sales team email id. 

Regards, 
Abhishek Dalal 

From: "Pritish Nandi" <[email-masked]> 
To: "Kaeiara Blythe Delfino" <[email-masked]>, "kaeiara blythe" <[email-masked]>, "Abhishek Dalal" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, October 29, 2020 12:48:01 PM 
Subject: Missed Chats and wrong information 

Hi Kae and Abhishek, 

Why missed chats and wrong information for yesterday's chat? 

Chat audits for Doha - 27/10/2020 

Chat ID: QIKUPISB97 - Customer abandon the chat - Chat was taken by Abhishek. 

Chat ID: QIPUYV5PRL - Customer abandon the chat - Chat was taken by Vimal. 

Chat ID: QI0VLEQ9QD - The agent did not reply to the customer's query, And unfortunately, the customer left the chat - Chat was taken by Kaeiara. 

Chat audits for Colocation - 27/10/2020 

Chat ID: QI2TJQDUGF - Agent shared the correct info, as query of the customer is a general question therefore shared the info we are not a general helpdesk - Chat was taken by Kaeiara. 

Chat ID: QIMUO26UVV - Customer was not interested, therefore left the chat - Chat was taken by Kaeiara. 

Chat ID: QITU65K1W9 - No response from agent and the Chat is idle due to 10 minutes of inactivity, unfortunately Visitor left the chat - Chat was taken by Kaeiara. 

Chat ID: QI2UH7OIEW - Agent shared the wrong information, instead of informing we are not a general helpdesk he shared the Sales team email with customer - Chat was taken by Abhishek. 

Chat ID: QI4UDYD1ZC - Customer isn't interested and abandon the chat - Chat was taken by Vimal. 

Chat ID: QIZVU6NLGL - Customer abandon the chat - Chat was taken by Vimal. 

Chat ID: QI5VOGZ889 - Agent shared the correct info but instead of further assistance and then closure, she asked customer for more details - Chat was taken by Kaeiara. 

Regards, 
Pritish Nandi