Subject: Unable to assign
From: Helpdesk <[email-masked]>
To: Mohammed Kulaib <[email-masked]>
Cc: Krishna Prasad <[email-masked]>, Krishna Prasad <[email-masked]>, "Manager Livesalesman" <[email-masked]>
Date: Mon, 26 Oct 2020 16:11:04 +0000

Hi Team,

Please check the ticket #77315, we are having trouble to assign the technician as the group Oracle doesn't shows any technician in the dropdown.

Below mentioned is the snapshot:

Please review and let us know in which group Technician Mohamed Salah A. Kandil falls, so we could assign the tickets the other way?

Thanks & Regards

Helpdesk
Systems of Strategic Business Solutions - An AlOthman Holding Company
Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al-Khobar 34434, Saudi Arabia
F. +966-13-853-4442