Subject: Team setup- Tickets distribution
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, Ismail Lsm <[email-masked]>, AJ Hurry <[email-masked]>, "Yamamoto, Akihiko" <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, Pritish Nandi <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Sun, 25 Oct 2020 14:48:08 +0000

Hi team,

Please read following instruction which will be valid from Monday until the next notice, when the workload and tickets types and segmentation changes.

  *   Ali is responsible only for Critical tickets, Dectel, Pebecom and high priority tickets from EPOS sales people
  *   Morris and Temi are responsible to support AJ, assign new tickets and balance workload in US shift
  *   Innocent and Chris are responsible to support LSM team in EMEA time zone, complete the test list and distribute tickets
  *   Matthew is responsible to support LSM team and distribute tickets

  *   Please don’t assign new tickets to Ali unless it belongs to one of the categories above
  *   Please don’t assign  English tickets to Yamamoto
  *   Try to assign US tickets to AJ and EMEA tickets to Ismael so they have possibility of calling customers if needed
  *   If you assign back tickets to the main assignee/distributer please write a cleat note why the ticket is assigned back.

The team schedule is uploaded on the Teams files, please consult it if you are in doubt who is working when and in which group.

Please let me know f you have any comments of concerns.
Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/products/adapt-660-noise-cancelling-bluetooth-headset-1000200>

eposaudio.com<https://www.eposaudio.com/> · Follow us here
<https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>  <https://twitter.com/Epos_audio>   <https://www.linkedin.com/company/eposaudio/>

​