Subject: Re: Txt Nation chat
From: Vimal Tewari <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Wed, 21 Oct 2020 00:34:58 -0700 (MST)

Okay, thanks! 

From: "Pritish Nandi" <[email-masked]> 
To: "Vimal Tewari" <[email-masked]> 
Sent: Wednesday, October 21, 2020 7:32:25 AM 
Subject: Re: Txt Nation chat 

Yes, 

We do not have any language support for TXT. So we only write in English. 

Regards, 
Pritish 

From: "Vimal Tewari" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, October 20, 2020 4:31:15 PM 
Subject: Txt Nation chat 

Hi Pritish, 

Please have a look on yesterdays chat, Transcript id - NM3jusemLE07Z1a31k1TT0N47bOotOj6 - Customer was writing in Swedish language and our agent used English, it seems right to me but want your intervention, did the agent followed the right procedure? 

Just wanted to make sure for future references. 

waiting for your revert? 

Thanks & Regards