Subject: Txt Nation chat
From: Vimal Tewari <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Tue, 20 Oct 2020 04:01:15 -0700 (MST)

Hi Pritish, 

Please have a look on yesterdays chat, Transcript id - NM3jusemLE07Z1a31k1TT0N47bOotOj6 - Customer was writing in Swedish language and our agent used English, it seems right to me but want your intervention, did the agent followed the right procedure? 

Just wanted to make sure for future references. 

waiting for your revert? 

Thanks & Regards