Subject: Re: Enterprise training progress
From: Pritish Nandi <[email-masked]>
To: "Matthew Broadley, MAEY" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Mon, 19 Oct 2020 19:29:59 -0700 (MST)

Hi Matthew, 

Thank you for the feedback. 

Jessica did check the compatibility guide and was well aware that the customer needed CEHS - SP - 01 Cable however, she thought that mentioning CEHS cable will do the job. 

I have shared the feedback to write the complete hardware name so that the customer is not confused. 

This was a good exercise and I would request you to ask more questions like that. 

Thank you again. 

Regards, 
Pritish 

From: "Matthew Broadley, MAEY" <[email-masked]> 
To: "Heta Nyrhinen, HNYR" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Tuesday, October 20, 2020 4:46:02 AM 
Subject: RE: Enterprise training progress 

Hi, 

All agents were given the task of describing how to connect a DW with a Yealink T46 phone. 
As you know, this requires a 3 rd party solution and requires further research after checking the compatibility guide. 

Both Siddhartha & Marika managed to find the correct information, including hardware settings, a connection diagram and listed all hardware available. 

Jessica provided some general information but failed to list what equipment was needed. 

To me, this suggests that all agents have a grasp of how to set up a DECT headset with a phone. However, only Siddhartha & Marika know where or how to find further information when needed. 

	

Best regards, 

Matt Broadley 
Technical Support Specialist 
+61 426 106 604 
+61 7 4410 3360 

	

Suite 4, Level 4, Building B · 11 Talavera Road · North Ryde · NSW 2113 

[ https://www.eposaudio.com/adapt-400 ] 

	

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From: Heta Nyrhinen (HNYR) <[email-masked]> 
Sent: Monday, 19 October 2020 8:22 PM 
To: Matthew Broadley (MAEY) <[email-masked]>; Pritish Nandi <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]> 
Subject: RE: Enterprise training progress 

Hi Matthew, 

Could you please give an update. Did you speak to the agents? 

From: Heta Nyrhinen (HNYR) 
Sent: 15. oktober 2020 08:19 
To: Matthew Broadley (MAEY) < [ mailto:[email-masked] | [email-masked] ] >; Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Enterprise training progress 

Update with Marika’s email address: [ mailto:[email-masked] | [email-masked] ] 

From: Heta Nyrhinen (HNYR) 
Sent: 15. oktober 2020 08:04 
To: Matthew Broadley (MAEY) < [ mailto:[email-masked] | [email-masked] ] >; Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Enterprise training progress 

Hi Matthew and Pritish, 

[ mailto:[email-masked] | @Matthew Broadley (MAEY) ] As discussed earlier, please contact the agents individually on Monday 19 th Oct to check their Enterprise product knowledge so far and report back to me. 

The agents that started training with Pritish yesterday are: 

Siddhartha Kler [ mailto:[email-masked] | [email-masked] ] 

Jessica Chen [ mailto:[email-masked] | [email-masked] ] 

Marika Fujita [ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | @Pritish Nandi ] Please send us Marika’s email address as well, if the one mentioned above is only her Teams ID. Please also give us an update at the end of Friday what content you have covered in the training by then. 

Thank you both! 

	

Best regards, 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

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