Subject: RE: Enterprise training progress
From: "Matthew Broadley (MAEY)" <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Mon, 19 Oct 2020 23:16:02 +0000

Hi,

All agents were given the task of describing how to connect a DW with a Yealink T46 phone.
As you know, this requires a 3rd party solution and requires further research after checking the compatibility guide.

Both Siddhartha & Marika managed to find the correct information, including hardware settings, a connection diagram and listed all hardware available.
Jessica provided some general information but failed to list what equipment was needed.

To me, this suggests that all agents have a grasp of how to set up a DECT headset with a phone. However, only Siddhartha & Marika know where or how to find further information when needed.

Best regards,
Matt Broadley
Technical Support Specialist
+61 426 106 604
+61 7 4410 3360
Suite 4, Level 4, Building B * 11 Talavera Road * North Ryde * NSW 2113
<https://www.eposaudio.com/adapt-400>

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From: Heta Nyrhinen (HNYR) <[email-masked]>
Sent: Monday, 19 October 2020 8:22 PM
To: Matthew Broadley (MAEY) <[email-masked]>; Pritish Nandi <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: RE: Enterprise training progress

Hi Matthew,

Could you please give an update. Did you speak to the agents?

From: Heta Nyrhinen (HNYR)
Sent: 15. oktober 2020 08:19
To: Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Enterprise training progress

Update with Marika's email address: [email-masked]<mailto:[email-masked]>

From: Heta Nyrhinen (HNYR)
Sent: 15. oktober 2020 08:04
To: Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: Enterprise training progress

Hi Matthew and Pritish,

@Matthew Broadley (MAEY)<mailto:[email-masked]> As discussed earlier, please contact the agents individually on Monday 19th Oct to check their Enterprise product knowledge so far and report back to me.

The agents that started training with Pritish yesterday are:
Siddhartha Kler [email-masked]<mailto:[email-masked]>
Jessica Chen [email-masked]<mailto:[email-masked]>
Marika Fujita [email-masked]<mailto:[email-masked]>

@Pritish Nandi<mailto:[email-masked]> Please send us Marika's email address as well, if the one mentioned above is only her Teams ID. Please also give us an update at the end of Friday what content you have covered in the training by then.

Thank you both!

Best regards,
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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