Subject: Re: EPOS Productivity report - 12 Oct 2020
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Tue, 13 Oct 2020 12:03:01 +0000

Hi Pritish,

Thanks for sharing the report.

This has audits of only a few agents. As I wrote yesterday, please audit 3-4 tickets of all the agents so that we know what is happening. May be Pravesh can be done only 2 times in the week bcs from what I see, he is doing more or less fine.

Thanks again

Regards,
Deeksha

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 13 October 2020 at 5:26 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: EPOS Productivity report - 12 Oct 2020

Hi Deeksha,

PFB the performance report for the EPOS team.

The queue is really less and people have less than 50 tickets.

9/10/2020
Name    Audit Feedback  Public Replies  Comments
Yuko            32
Yama    Pending 31      Yama Called in Sick Today
Jessica Shared  37
Kanak   Shared  18      She has only 44 tickets in her queue
Ismael          36
Pradeep Pending 47
Pravesh         26
AJ              21
Siddhartha              35
Mpiana          41
Norbert         30

Regards,
Pritish Nandi