Subject: Re: New Agents
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Tue, 6 Oct 2020 03:58:49 -0700 (MST)

Hi Deeksha, 

The new guys have started working on tickets as well as live calls. For this week they would work on tickets and calls and from next weeks they would work on tickets, calls, and chat. 

Mpiana - He is good at drafting tickets and is learning fast. However, he lacks focus which he has been provided feedback for. But he is faster than the other two. 
Norbert - He is learning to draft tickets and doing better than yesterday. Finding less opportunity to correct his drafts which is a good sign. He is already getting better taking calls. 
Siddhart - He is also doing good however, he lacks attention to details. I have to keep reminding him of that. However, he does have knowledge and expertise. 

We have a daily target which we agree to before starting the shift. yesterday we stared with 10 targets and today we have 18 tickets set as a target. This would increase every day so that they can keep pushing themselves. 

Hope this helps. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Tuesday, October 6, 2020 4:04:43 PM 
Subject: New Agents 

Hi Pritish, 

Could you please update me on the progress of new agents? Have they started handling tickets? Kindly brief me on how each is performing in terms of quality and productivity. Also, what is the target we have given them? 

Thanks 

Regards, 
Deeksha