Subject: Re: EPOS Productivity Report - 5 Oct 2020
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Tue, 6 Oct 2020 03:50:43 -0700 (MST)

Hi Deeksha, 

Productivity is low because they have had less tickets in the queue. In the coming days, you would see fluctuation in productivity depending on the tickets. I have been assigning tickets to the new agents for them to work on it. 

Also, Yuko and Ismael would only have Enterprise tickets from next week, as soon the new guys are up to speed. 

I have already completed audits for Yama and will complete audits for AJ. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Tuesday, October 6, 2020 3:58:50 PM 
Subject: Re: EPOS Productivity Report - 5 Oct 2020 

HI Pritish, 

Is there a reason why numbers for Yuko and Ismael are so low? Did u speak with them? 

Also, could you please audit tickets for AJ and Yama also and let me know how they are doing? 

Thanks 

Regards, 
Deeksha 

From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 6 October 2020 at 1:07 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: EPOS Productivity Report - 5 Oct 2020 

Hi Deeksha, 

PFB the productivity report for the team for yesterday. 

We still have low number of tickets in the queue. 

	5/10/2020 			
	Name 	Audit Feedback 	Public Replies 	Comments 
	Yuko 	NA 	35 	
	Yama 	NA 	22 	Left in half-day as he was not feeling well 
	Jessica 	Shared 	48 	
	Kanak 	Shared 	NA 	Was on leave. Found a warranty ticket not done correctly. Sent the wrong product. Spoke to her to be extra cautious when doing warranty tickets. 
	Ismael 	NA 	29 	
	Pradeep 	NA 	60 	Audited tickets and no quality issues found. 
	Pravesh 	NA 	61 	
	AJ 	NA 	33 	

Regards, 
Pritish Nandi