Subject: RE: Edit your view to see the tickets which doesn't have a Date tag
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Thu, 1 Oct 2020 12:03:49 +0000

Thank you Pritish.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Pritish Nandi <[email-masked]>
Sent: 1. oktober 2020 13:51
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: Edit your view to see the tickets which doesn't have a Date tag

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Hi Sara,

This was already the view used by me and the Gaming team.

Thanks for your support.

Regards,
Pritish

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Innocent Bohui, INBO" <[email-masked]<mailto:[email-masked]>>, "Christopher Kurek, CKUR" <[email-masked]<mailto:[email-masked]>>, "Muhammad Ali, MUAI" <[email-masked]<mailto:[email-masked]>>, "Morris Frost, MOFT" <[email-masked]<mailto:[email-masked]>>, "Temistocles Valdes, TEVL" <[email-masked]<mailto:[email-masked]>>, "Arjun Hurry" <[email-masked]<mailto:[email-masked]>>, "Ismael Zakaira" <[email-masked]<mailto:[email-masked]>>, "Matthew Broadley, MAEY" <[email-masked]<mailto:[email-masked]>>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 1, 2020 4:33:43 PM
Subject: RE: Edit your view to see the tickets which doesn't have a Date tag

Hi all,

Have you done this yet?
Please confirm.
Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Sara Aknooni (SRAK)
Sent: 30. september 2020 12:50
To: Innocent Bohui (INBO) <[email-masked]<mailto:[email-masked]>>; Christopher Kurek (CKUR) <[email-masked]<mailto:[email-masked]>>; Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>; Morris Frost (MOFT) <[email-masked]<mailto:[email-masked]>>; Temistocles Valdes (TEVL) <[email-masked]<mailto:[email-masked]>>; AJ Hurry <[email-masked]<mailto:[email-masked]>>; Ismael Zakaira <[email-masked]<mailto:[email-masked]>>; Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: Edit your view to see the tickets which doesn't have a Date tag

Hi team,

As you all know, we have a bit of challenge with our SLA setting in Zendesk.
It’s already being handled by our Zendesk consultant and we expect to get it fixed asap.
Meanwhile, in order to see your tickets which don’t have a “Date tag” , please follow the steps below:

  1.  Open one of your views in Zendesk
  2.  Click “Edit”

[Graphical user interface, application    Description automatically generated]

  1.  Scroll down until you see the tab “Add column”

[Graphical user interface, application, email    Description automatically generated]

  1.  Press “Add column” and search for “Next SLA”, select it and then search for “Due Date” and select it.

  *   Please remember that you can have only 10 columns selected under”Columns”, if you don’t see the tab “Add Column” that means you need to remove 2 columns from the list in order to add other columns.

  1.  After you create the view, save it and check it several times a day, if the “Due Date” and “Next SLA” columns both are empty, that ticket doesn’t have a date tag and you need to check it.

Please implement this setting today.
Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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