Subject: Re: RMA advice needed
From: Arjun Hurry <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Tue, 29 Sep 2020 17:01:48 -0700 (MST)

Hi Heta, 

Yes, both Morris and I went over the T/S before escalating it to you. 

Please also review 99867 for a RMA when you get a chance. 

Thank you, 
AJ 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, 29 September, 2020 12:25:29 
Subject: RE: RMA advice needed 

Hi AJ, 

So it would be fine to replace without a proof of purchase, as it’s a trial headset for an important customer, but the issue description seems very vague to me. Have we checked everything and determined that the headset is actually faulty? 

From: Arjun Hurry <[email-masked]> 
Sent: 28. september 2020 23:17 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: Pritish Nandi <[email-masked]> 
Subject: RMA advice needed 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Heta, 

Could you please review 99801? Morris and I reviewed this, but we'd like your opinion as well, please. 

Thank you, 

AJ