Subject: Mistakes in warranty requests
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Pritish Nandi <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 29 Sep 2020 12:33:45 +0000

Hello everyone,

Please be very careful when submitting warranty replacement requests. We've had many cases with different issues, which are time and money consuming to sort out.

These problems were especially highlighted by the Customer Service team:
* Item numbers missing / Incorrect item numbers provided
* No quantity applied
* Address incomplete

If the address doesn't look right, we should ask for more details like house numbers, correct post codes etc. before proceeding. If you are not familiar with the customer's country's address convention, try googling for it to confirm. It is in the customer's interest that we ship the replacement to the right place, so it is fine to ask.

Please always check all the details before sending the request. I will be booking refresher sessions for the whole team so that we can get this right.

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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