Subject: Re: CSAT reporting
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Mon, 28 Sep 2020 05:28:32 -0700 (MST)

Thank you Heta, 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Monday, September 28, 2020 4:06:02 PM 
Subject: CSAT reporting 

Hi all, 

Going forward we are not reporting the warranty CSAT separately anymore. It will be included to the respective brand’s CSAT, so you can just check for the customer satisfaction divided by the brand. 

It looks like we are currently exceeding the targets in both groups for September (target 90% Enterprise and 80% Gaming). 

	

Best regards, 

	

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

	

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