Subject: CSAT reporting
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 28 Sep 2020 10:36:02 +0000

Hi all,

Going forward we are not reporting the warranty CSAT separately anymore. It will be included to the respective brand's CSAT, so you can just check for the customer satisfaction divided by the brand.

It looks like we are currently exceeding the targets in both groups for September (target 90% Enterprise and 80% Gaming).

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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