Subject: Re: UTU Answerbot Queries
From: Pritish Nandi <[email-masked]>
To: Ilma Afzal <[email-masked]>
Cc: Rob Triegaardt <[email-masked]>
Date: Mon, 28 Sep 2020 01:55:08 -0700 (MST)

Hi Ilma, 

Apologies but will not be able to make it as I have had other call scheduled for the whole day. 

Regards, 
Pritish 

From: "Ilma Afzal" <[email-masked]> 
To: "Rob Triegaardt" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Monday, September 28, 2020 8:41:20 AM 
Subject: Re: UTU Answerbot Queries 

Hi Rob, 

That’s great and works for me. 

Best, 

Ilma 

From: Rob Triegaardt <[email-masked]> 
Date: Monday, 28 September 2020 at 10:37 AM 
To: Ilma Afzal <[email-masked]> 
Cc: Pritish Nandi <[email-masked]> 
Subject: Re: UTU Answerbot Queries 

Hi Ilma, 

Can we do 16h30 today? 

I will send a cal invite. 

Regards, 

	

		

Rob Triegaardt 
Senior Account Executive - Singapore 

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On Fri, Sep 25, 2020 at 4:27 PM Ilma Afzal <[email-masked]> wrote: 

Hi Rob, 

Hope you’re well!  Please meet [ mailto:[email-masked] | @Pritish Nandi ] who heads our customer support. We have some concerns in regards to the answerbot & how it was meant to be utilized as a chatbot function for our mobile users. I’ll need us to get on a call if possible please. Can you possibly set this up for Monday? Do note that Pritish is on Delhi, India time. Meanwhile, I will also allow Pritish to convey to you what the issues have been so far. 

We are not looking to have the answerbot answer incoming email ticket inquiries with suggested articles as we are dealing with consumer refunds, cashbacks. 

What we are looking for is an intuitive chatbot which we can plug into our mobile app and screen by screen if a person needs help, he types into the chatbot/answerbot. 

May you please connect with Pritish to ensure the right product requirements meet our needs for mobile? 

Best, 

Ilma 

Ilma Afzal 

Head of Social & Customer Support (Global) 

HP:+65 87429640 [email-masked] 

UTU Pte Ltd 

491B River Valley Road #04-02 Valley Point Singapore 248373 [ http://www.utu.global/ | www.utu.global ] 

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