Subject: Re: UTU Answerbot Queries
From: Rob Triegaardt <[email-masked]>
To: Ilma Afzal <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Mon, 28 Sep 2020 10:36:56 +0800

Hi Ilma,

Can we do 16h30 today?

I will send a cal invite.

Regards,

*Rob Triegaardt*
Senior Account Executive - Singapore

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On Fri, Sep 25, 2020 at 4:27 PM Ilma Afzal <[email-masked]> wrote:

> Hi Rob,
>
>
>
> Hope you’re well! 😊 Please meet @Pritish Nandi <[email-masked]>
> who heads our customer support. We have some concerns in regards to the
> answerbot & how it was meant to be utilized as a chatbot function for our
> mobile users. I’ll need us to get on a call if possible please. Can you
> possibly set this up for Monday? Do note that Pritish is on Delhi, India
> time. Meanwhile, I will also allow Pritish to convey to you what the issues
> have been so far.
>
>
>
> We are not looking to have the answerbot answer incoming email ticket
> inquiries with suggested articles as we are dealing with consumer refunds,
> cashbacks.
>
>
>
> What we *are* looking for is an intuitive chatbot which we can plug into
> our mobile app and screen by screen if a person needs help, he types into
> the chatbot/answerbot.
>
> May you please connect with Pritish to ensure the right product
> requirements meet our needs for mobile?
>
>
>
> Best,
>
> Ilma
>
>
>
>
> *Ilma Afzal       *
>
> Head of Social & Customer Support (Global)
>
> HP:+65 87429640  [email-masked]
>
>
>
> *UTU *Pte Ltd
>
> 491B River Valley Road #04-02 Valley Point Singapore 248373 www.utu.global
> <http://www.utu.global>
>
>
>
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> <http://bit.ly/2jzu30k> or iTunes
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